Aixa Cancellation & Refund Policy

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Last updated: 25 August 2025

This Cancellation & Refund Policy explains how cancellations, renewals, and refunds are handled for subscriptions to the Aixa SaaS Platform. It applies to all customers unless otherwise agreed in writing.

1. Subscriptions

  • Subscriptions may be purchased on a monthly, annual, or other agreed billing cycle.
  • Payment is due at the start of each billing cycle.

2. Cancellations

  • Customers may cancel their subscription at any time by following the cancellation process in their account settings or by contacting Aixa support.
  • Upon cancellation, the subscription will not renew at the next billing cycle.
  • Customers may continue to access the SaaS Platform until the end of the prepaid term or until their purchased credits are used, whichever occurs first.

3. Refunds

  • All fees paid are non-refundable, except where required by applicable law.
  • Partial refunds for unused subscription periods or credits are not provided.

4. Credits

  • Where subscriptions include credits (e.g. for usage or training modules), credits remain available until the end of the paid subscription term.
  • Unused credits expire at the end of the term and cannot be carried over or refunded.

5. Changes to Policy

  • Aixa may update this Cancellation & Refund Policy from time to time.
  • The version in effect at the time of purchase will apply to that subscription term.